1. General Provisions & Account Registration

• Eligibility: You must be at least 18 years old or the age of legal majority in your jurisdiction to
  use our Site or order products.
• Account Security: If you create an account, you are responsible for maintaining the
  confidentiality of your login credentials and for all activities under your account.

2. Orders, Proofs, & Custom Manufacturing

• Artwork & Specifications: Clients are responsible for providing high-resolution artwork, correct
  die-lines, and vector files. SurePacks is not liable for errors in final products resulting from
  low-resolution or incorrect client-submitted files.
• Digital & Physical Proofing: Prior to production, a digital or physical proof will be provided for
  approval. Your approval of the proof is final. Once approved, no changes can be made to the
  order design, layout, or typography.

Manufacturing & Color Tolerances:
Due to variations in substrates, ink formulations, and screen calibrations, minor color
variances (typically within ) may occur between digital proofs and physical production runs.
Quantity tolerances: Custom manufacturing runs are subject to an industry-standard
production margin of to . Overruns or underruns will be billed or credited accordingly.

3. Pricing, Payment, & Orders

• Pricing: All prices listed on the Site or quoted in custom estimates are subject to change
  without prior notice until an order is confirmed and paid.
• Payment Terms: Full payment (or agreed-upon deposit terms) is required prior to initiating
  raw material sourcing and production.
• Taxes & Customs: Customers are responsible for all applicable sales taxes, duties, tariffs,
  and customs clearances associated with international shipments.

4. Shipping, Delivery, & Title

• Production & Transit Times: Production turnarounds and delivery estimates are provided as
  guidelines and are not guaranteed. SurePacks is not liable for carrier delays, weather
  disruptions, or supply chain bottlenecks.
• Risk of Loss: Title and risk of loss pass to the customer upon delivery of the goods to the
  shipping carrier.
• Inspection & Claims: Claims for damaged, missing, or defective goods must be submitted in
  writing within 7 calendar days of delivery, accompanied by photographic evidence.

5. Returns, Cancellations, & Refunds

• Custom Products: Because custom packaging is manufactured to unique client
  specifications, custom orders are non-refundable and cannot be returned once proof
  approval is granted and production has commenced.
• Cancellations: Orders canceled prior to proof approval may be eligible for a refund, minus any
  graphic design, prepress, or administrative fees incurred.

6. Intellectual Property

• SurePacks IP: All website content, branding, logos, structural templates, text, and original
  images are the exclusive property of SurePacks.
• Client IP: You retain ownership of all logos, artwork, and trademarks submitted to us. By
  submitting artwork, you grant SurePacks a non-exclusive license to use, reproduce, and
  display the artwork solely for manufacturing your products and showcasing completed works
  in our portfolio (unless bound by a separate Non-Disclosure Agreement).

7. Limitation of Liability

To the maximum extent permitted by law, SurePacks shall not be liable for any indirect,
incidental, consequential, or punitive damages (including loss of profits, revenue, or brand
reputation) arising out of or related to the use of our packaging or Services. Our total
cumulative liability shall not exceed the total amount paid by you for the specific order giving
rise to the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the
jurisdiction in which SurePacks operates, without regard to its conflict of law principles.

Privacy Policy

1. Information We Collect

We collect information directly from you, automatically via website usage, and from
third-party partners:
Personal Identifiable Information (PII): Name, business name, shipping address, billing
address, email address, phone number, and job title provided when requesting quotes,
placing orders, or subscribing to our newsletter.
Payment Data: Credit card details and billing information processed securely via third-party
PCI-compliant payment gateways (e.g., Stripe, PayPal). SurePacks does not store raw credit
card numbers.
Custom Design Data: Artwork files, logos, corporate brand assets, and structural
specifications submitted for custom printing.
Automated Technical Data: IP address, browser type, device information, operating system,
and browsing behavior gathered via cookies and tracking technologies.

2. How We Use Your Information

We use the collected data for the following legitimate business purposes:
Fulfilling Orders: To process custom quotes, manufacture custom packaging, manage billing,
and dispatch freight deliveries.
Customer Support: To respond to inquiries, send order updates, and provide packaging
design consultations.
Marketing & Communications: To send promotional newsletters, seasonal SKU updates, and
eco-packaging tips (you may opt out at any time).
Website Optimization: To analyze site analytics, improve user experience, and optimize our
digital content.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share necessary
data with trusted service providers only to fulfill operational needs:
Logistics & Freight Partners: Courier services and freight forwarders to deliver your orders.
Payment Processors: Secure merchant platforms to complete transaction processing.
IT & Analytics Providers: Hosting platforms, email service providers, and analytical services
(e.g., Google Analytics).
Legal Compliance: When required by law, court order, or governmental regulation to protect
our rights and safety.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and pixels to store user preferences, analyze web
traffic, and deliver personalized content. You can manage or disable cookies directly through
your web browser settings, though doing so may limit certain functional features of our Site.

5. Data Security & Retention

Security: We implement technical, administrative, and physical measures (including SSL
encryption and access controls) to safeguard your personal data against unauthorized
access, loss, or alteration.

Retention: We retain personal information for as long as necessary to fulfill the purposes
outlined in this policy, comply with tax/legal obligations, and resolve legal disputes